What’s your working background?

I have had more than 20 years of experience working in the public, private and not-for-profit sectors in various industries with a particular focus on dispute resolution, customer service, reviewing contracts, research and producing documents for publication.

I have the expertise because I:

  • am legally trained and familiar with detecting issues that may often get missed;

  • regularly created presentations, slides and speaking points, including with MS PowerPoint;

  • designed resources that were aimed at educating and advising individuals and businesses;

  • drafted policy and related documents for government agencies;

  • wrote technical reports that involved compiling and presenting data for companies and individuals;

  • am trained in Plain English writing

  • am trained in effective communication techniques to help people get to the heart of the issue and resolve their dispute.

Companies I’ve worked for include Legal Aid NSW, Commonwealth Bank of Australia, Energy and Water Ombudsman NSW, Credit Ombudsman Service Ltd, Office of the NSW Small Business Commissioner, NSW Department of Planning, Industry and Environment.

What types of content do you review?

We’ll review all types of content as long as it does not incite or seek to invite negativity on others. Our approach is to:

1. Find all the errors (including syntax, spelling, punctuation, grammar);

2. Ensure there is consistency throughout the document (including in structure and tone);

3. Check the messaging and intent are clear.

What is the timeframe for your proofreading and copyediting service?

Unless otherwise agreed, Proof My Work Australia endeavours to complete its services within four business days for work requests under 10,000 (ten thousand) words. This timeframe does not include any new work that is requested or added to the original written content. The timeframe of four business days starts when we confirm the content to be reviewed has been received in full, and the document can be retrieved or opened without issue.

How do we pay for the service?

Unless otherwise agreed, Proof My Work Australia will invoice customers upon completion of every project that is under 5,000 words or for every 5000 (five thousand) words of reviewed content. Invoices will be sent and payable via secure electronic bank transfer or PayPal. Please note, any additional 5000 words (or up to) of reviewed content will not be released until previous invoices have been paid.

Is there any content you do not review?

Proof My Work Australia reserves the right to refuse to offer its services at any point in time if it becomes apparent in our opinion that the content contains wording that may be considered illegal, dangerous, unethical, or immoral. This can include our right to decline offering our services if we form the view that the document may contain plagiarised content, advocates racism or discrimination, or is deemed hateful, threatening, abusive, or insulting.

What jurisdiction is applied to the service?

Unless otherwise agreed, Australia’s jurisdiction will apply to any contractual relationship and services provided by Proof My Work Australia.